FAQs

  • What is Diamond Painting?                      

Diamond painting is an easy and enjoyable activity for crafters young and old. Based on the same concept as mosaics and paint by numbers,diamond painting uses tiny “diamond” like facets to create colorful designs and patterns.

Please keep in mind when making your selection that the size of the canvas you choose will affect the detail of the overall finished product - The larger the canvas, the better the detail.

  • How long will my order take?

Your order is coming direct from the manufacturer, who may be in another country. Please allow 14 -21 business days for delivery.

  • Why have I been sent multiple parcels?

Sometimes you may order items that come from different manufacturer's - in order to save you money we do not charge a shipping fee, so your order is sent direct from the Manufacturer.

  • What is your refund policy?

Your rights are protected under the Consumer Guarentees Act and other applicable legislation - however we do not offer a refund for change of mind. 

If you are unhappy with your purchase please contact us within 10 days of receiving your order.

Please advise of your order number and the reason you believe the item is faulty / damaged or not as described, along with photos. We will then advise of postage address to return the item to, at your cost. Once the item has been returned if it meets the conditions of a refund then this will be paid to the original payment method, or a credit can be arranged to spend next time. We may also, at our discretion advise you to dispose of the item and offer a partial or full refund without the item being returned.